On 2nd July ’20 our Instagram account @beyondskin with over 38k followers was hacked and our handle taken by someone else. After over eight years of hard work building a global community, we have sadly had to literally start over.
We received an email from the hackers in the early hours stating that they had taken our
account down and to respond to them within 2 hours or our account would be deleted. We
immediately reported the hack to Instagram.
We continued to reach out to them daily, with no response, so then reached out to FB live
chat via our business account. FB said they would escalate our case and get back to us within 48 hrs. Each day no response so we kept reaching out via live chat and each time the same response; your case is with our technical team we will get back to you as soon as possible.
After a month of no confirmation from either Instagram or FB as to whether our account was even retrievable we had to let it go and give up.
We wanted to share our story with other brands and small businesses as this has sadly had a huge impact our business, in already difficult times.
Please ensure you check all your security settings and turn on all two-step authentications as unfortunately you are unlikely to receive any help from either Facebook or Instagram should you have an issue, no matter how much you use their platform and they profit from you.
We have now set up a new Instagram account @beyondskinshoes and have embarked on a journey of re-growing our community, sharing uplifting and important content plus some beautiful footwear.
Established in 2001, Beyond Skin is a Brighton UK based brand, founded with the clear objective of offering luxury vegan footwear that encompassed individuality, authenticity and sustainability. We wanted to create a brand for the discerning, for those who care about where their fashion comes from and what it stands for.
Marrying timeless trans-seasonal classics, with an authentic vegan, sustainable DNA and
standing apart in a world of fast-fashion, Beyond Skin is quickly approaching its third decade of producing beautiful, sustainable style and covetable design.
Designed in England but ethically handcrafted in Spain using luxury Italian fabrics, Beyond Skin has built a feverish cult following for its trademark vintage-inspired silouhettes, expertly fused with a contemporary twist. Beyond Skin is renowned for combining rich, opulent prints and textured faux leathers, with a focus on creating a high level of quality, design and craftsmanship. We produce unique, timeless styles in limited quantities, striving to slow fashion down.
Beyond skin has pioneered the way in sustainable fashion, consistently demonstrating that transparency and social responsibility are not mutually exclusive.
Beyond Skin is the footwear label of choice for such celebs as Miley Cyrus, Natalie Portman, Anne Hathaway and many more…
‘GENUINELY NOT LEATHER’
Beyond Skin First Floor Studio, 59 Lansdowne Place, Hove BN3 1FL
T: +44(0)1273 778837 E: firstname.lastname@example.org